Refund & Return Policy
Welcome to MinerWiners.com. At MinerWiners, customer satisfaction is one of our highest priorities. We are committed to providing high-quality cryptocurrency mining equipment, accessories, and related products while ensuring a transparent, fair, and professional shopping experience. This Refund and Return Policy explains the conditions under which products may be returned, exchanged, or refunded after purchase.
By placing an order with MinerWiners.com, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund and Return Policy.
Our Commitment
MinerWiners strives to supply genuine and reliable mining hardware sourced from trusted manufacturers and distributors. Every order is carefully inspected before shipment to ensure it meets our quality standards. While we make every effort to deliver products in excellent condition, we understand that there may be situations where a return or refund is necessary.
Our goal is to resolve every issue fairly, promptly, and professionally.
Return Eligibility
Customers may request a return if the following conditions are met:
• The item is defective upon arrival.
• The incorrect product was received.
• The product sustained damage during shipping.
• The item has a verified manufacturer defect.
• The wrong quantity or model was delivered.
To qualify for a return, products must:
• Be returned within 30 calendar days of delivery.
• Remain in their original condition.
• Include all original packaging, manuals, cables, accessories, and documentation.
• Not show signs of misuse, abuse, modification, or unauthorized repair.
• Be accompanied by proof of purchase or an order confirmation.
Products returned without prior authorization may be refused.
Non-Returnable Items
The following items are generally not eligible for return or refund unless required by applicable law:
• Products damaged through improper installation or misuse.
• Products modified or repaired by unauthorized persons.
• Software licenses or digital activation codes.
• Clearance, final sale, or promotional items clearly marked as non-returnable.
• Products missing original accessories or packaging.
• Consumable items once opened or used.
Return Authorization
Before returning any product, customers must contact our customer support team to obtain a Return Merchandise Authorization (RMA).
When requesting a return, please provide:
• Full name
• Order number
• Product name and model
• Description of the issue
• Clear photographs or videos showing the problem, if applicable
Our support team will review your request and provide return instructions if your request is approved.
Returns sent without an approved RMA may be rejected.
Damaged or Incorrect Orders
If your package arrives damaged or contains the wrong product, notify us within 48 hours of delivery.
Please retain:
• The shipping carton
• Packaging materials
• Product labels
• Photos of the damage
This information helps us work with the shipping carrier to resolve your claim as quickly as possible.
Defective Products
If a product develops a manufacturing defect during the applicable return period, MinerWiners will evaluate the issue.
Depending on the circumstances, we may:
• Replace the defective item.
• Repair the product when possible.
• Offer store credit.
• Issue a refund if replacement inventory is unavailable.
Additional troubleshooting may be required before authorizing a return.
Change of Mind
If you wish to return an item because you changed your mind, your request may be accepted only if:
• The product has not been opened.
• The factory seals remain intact.
• The product has never been installed or used.
• The return request is made within 14 days of delivery.
Shipping charges are generally non-refundable for change-of-mind returns.
The customer is responsible for return shipping costs unless the return results from our error.
Return Shipping
Customers are responsible for securely packaging returned items to prevent shipping damage.
Unless otherwise approved, customers are responsible for return shipping costs.
We recommend using:
• A trackable shipping service.
• Shipping insurance for high-value items.
• Secure protective packaging.
MinerWiners is not responsible for returns lost or damaged during transit to our facility.
Inspection Process
Once we receive your returned product, our technical team will inspect it to verify its condition.
Inspection typically takes 3–7 business days.
If the product meets our return requirements, your refund or replacement will be processed promptly.
If the returned product does not qualify, we will contact you with the inspection results.
Refund Processing
Approved refunds are issued using the original payment method whenever possible.
Refund processing times are generally:
• Credit or debit cards: 5–10 business days
• Bank transfers: 3–7 business days
• Other payment methods: Depending on the payment provider
Financial institutions may require additional processing time beyond our control.
Partial Refunds
Partial refunds may be issued when:
• Returned items are incomplete.
• Products are returned with missing accessories.
• Products show signs of customer-caused damage.
• Packaging has been significantly damaged beyond normal inspection.
The refund amount will reflect the item’s condition after inspection.
Exchanges
If you received a defective or incorrect product, we are happy to exchange it for the same model, subject to inventory availability.
If the original product is no longer available, we may offer:
• A comparable replacement.
• Store credit.
• A full refund.
Order Cancellations
Orders may be canceled before shipment.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
If cancellation is approved before shipment, a full refund will be issued.
Shipping Charges
Original shipping charges are non-refundable unless:
• The incorrect product was shipped.
• The product arrived damaged due to shipping.
• MinerWiners made an error while processing the order.
International Returns
Customers returning products from outside China are responsible for:
• Export documentation.
• Customs declarations.
• Duties and taxes.
• Return shipping costs unless otherwise approved.
MinerWiners is not responsible for customs delays or import restrictions imposed by the destination country.
Fraud Prevention
To protect our customers and business, MinerWiners reserves the right to refuse returns or refunds involving:
• Fraudulent claims.
• Repeated abuse of the return policy.
• Unauthorized chargebacks.
• Altered or counterfeit products.
We may request additional verification before processing refunds.
Limitation of Liability
MinerWiners shall not be liable for indirect, incidental, or consequential damages arising from the purchase, installation, or use of our products.
Our liability is limited to the purchase price of the affected product, except where prohibited by applicable law.
Policy Updates
MinerWiners reserves the right to update or modify this Refund & Return Policy at any time. Changes become effective immediately upon publication on MinerWiners.com. Customers are encouraged to review this page periodically.
Contact Information
If you have questions regarding this Refund & Return Policy or need assistance with a return or refund request, please contact us using the information below.
MinerWiners
Address:
Modern North Area, Yantian Integrated Bonded Warehouse, No. 15 Mingzhu Road, Yantian District, Shenzhen, China.
Phone: +1 (412) 550-1313
Email: Minerwiners247@gmail.com
Our customer support team is committed to responding to inquiries promptly and providing fair, professional assistance throughout the return and refund process. We appreciate your trust in MinerWiners and thank you for choosing us as your source for cryptocurrency mining equipment.